AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T's New Guarantee Promises to Compensate Users if There Are Outages
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling into its telephone support lines has to wait on hold for more than five minutes, they will receive a $5 Visa gift card.
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.
After embarrassing blunder, AT&T promises bill credits for future outages
In February 2024, AT&T caused a major outage by botching a network update and took over 12 hours to fully restore service. At the time, AT&T said it was automatically issuing credits to affected customers "for the average cost of a full day of service."
AT&T knows telecoms don’t have the best reputation. New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard the complaints and is launching a bill credit guarantee to stop customers for paying for service on days when they lose service for a significant amount of time.
AT&T launches $750M effort to refund customers for network outages
Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."
Jockeying for desks and parking: AT&T workers say the 5-day office return is off to a bumpy start
As AT&T's five-days-a-week office return begins, employees say getting an open desk can require arriving early.
Indio police says 911 lines not working for AT&T customers. What to know
The Indio Police Department reported the issue on its social media pages shortly after noon Friday. The department urged ...
How AT&T, Verizon, and T-Mobile are responding to the LA wildfires
AT&T will waive overage charges for prepaid and postpaid customers affected by the wildfires through February 6th. The ...
Long after T-Mobile, Verizon and AT&T may finally get nationwide 5G stand-alone support this year
It's been a long time coming, but Verizon and AT&T are reportedly at the point where their 5G SA networks are almost ready ...
AT&T Inc. stock outperforms competitors despite losses on the day
Supported by world-class markets data from Dow Jones and FactSet, and partnering with Automated Insights, MarketWatch ...
Jerry Jones 'loudly booed' during Texas-Ohio State game at AT&T Stadium
AT&T Stadium is no longer a safe space for Dallas Cowboys owner Jerry Jones, who found out the hard way during the Cotton ...
Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
Jordan Spieth is set to return to the PGA Tour at the 2025 AT&T Pebble Beach Pro-Am
Jordan Spieth last teed it up on the PGA Tour at the FedEx St. Jude Championship in August, the first of three FedEx Cup ...