Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior vice president of collaboration, the company on Monday announced its plan to ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees ...

The Cisco Contact Center Portfolio is benefiting from brand-new AI and customer experience capabilities from the two companies the giant acquired last year; CloudCherry and Voicea. Cisco is making ...

Cisco's Webex AI Agent automates contact center inquiries with conversational intelligence for quick and effective issue resolution New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for ...