One of the industries most in need of customer database software is e-commerce - and the solution that businesses should ...

Contact management focuses on storing and organizing contact details, while CRM (Customer Relationship Management) includes ...

Most platforms include some sort of customer contact management system, a customer support function, and ways to visualize your sales pipeline. “In my experience, the best CRM software doesn ...

However, like other fractional roles, hiring a fractional customer success leader can bring scale, and expertise to help ...

Effective contact center workforce management is the backbone of any successful customer experience operation. It involves a careful balance of forecasting demand, scheduling staff and maintaining ...

the body argues that all front-office customer contact should be brought under central management, enabling call centres to be run to common standards. It argues that this will lead to better ...