Contact management focuses on storing and organizing contact details, while CRM (Customer Relationship Management) includes ...

It is similar to a personal information manager (PIM), but is specialized for sales and service reps who make repetitive contact with prospects and customers. The foundation of a contact manager ...

It can help with managing sales, simplifying operations, and arranging more targeted customer conversations. Enterprises may find some overlap with the best contact management software on the ...

"The stress and pressure that customer contact agents face daily is a significant issue," says Mario Matulich, president of Customer Management Practice, the parent company of CMP Research.