Most platforms include some sort of customer contact management system, a customer support function, and ways to visualize your sales pipeline. “In my experience, the best CRM software doesn ...

the body argues that all front-office customer contact should be brought under central management, enabling call centres to be run to common standards. It argues that this will lead to better ...

Effective contact center workforce management is the backbone of any successful customer experience operation. It involves a careful balance of forecasting demand, scheduling staff and maintaining ...