Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

More Companies Must Adopt AI: Capterra found that just over half of U.S. businesses (53%) now use AI-enhanced customer service software. But what about the other half? And what about companies ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block and his year-and-half-old venture firm, Smith Point Capital.