If you want to know where CRM is headed just take a look at what Oracle is doing. At its OpenWorld user conference this past month the company launched more than a dozen AI-leveraged tools to take ...

Artificial intelligence (AI) is transforming CRM software by enhancing automation, personalization, and data analysis. It also helps streamline routine tasks like data entry and customer inquiries, ...

powered by Salesforce AI + Data + CRM.” Milano also brings with him more than seven years with Oracle, according to his LinkedIn account. He left the vendor in 2011 with the title of senior vice ...