While major Latin American capitals see property prices soar, a few hidden gems offer surprisingly affordable housing and ...

Ecuador is reeling from an energy crisis so severe that power blackouts sometimes last up to 14 hours a day. For businesses, it’s a battle for survival. Over 3,500 jobs were wiped out in the month of ...

As automation technologies take over the more menial tasks in the global services sector, complex problem solving skills and a human touch will be more valued than before. Jamaica’s cultural heritage ...

Using technology to support human performance is becoming more prevalent in the IT/BPO universe. By building a human-centric organization, technology is put in the proper place to drive measurable ...

Comparison between onshore, offshore and nearshore CX models A closer look at Mexico’s capabilities for CX Precise data on Mexico’s labor force and cost of operations Detailed profile of Mexico City ...

With MercadoLibre and Nubank fiercely competing to dominate Latin America’s fintech market, some analysts worry that this intense rivalry might stifle the emergence of new players in the industry.

Mexico is gaining traction as something more than a nearshore manufacturing powerhouse. As the demand for digital services grew, so did the country’s capabilities to provide them with quality and care ...

Cuba’s electricity crisis intensified on Wednesday after a major grid collapsed following the failure of the Antonio Guiteras Thermoelectric Plant in Matanzas Province. This incident marks the third ...

Montevideo, the capital of Uruguay, is the most expensive urban landscape in Latin America. The cost per square meter for an apartment exceeds $3,400. According to a study by the Centre for Financial ...

Venezuela-based workers connected to the global technology ecosystem are facing an increasingly impossible situation: three to four power blackouts or internet failures are happening on an average ...

Latin American currencies face significant risks if Donald Trump follows through on his campaign pledges. According to an analysis by Citi Bank, the Mexican peso is projected to decline by at least 5% ...

Digital platform operators, such as Uber and Rappi, are urging the Mexican government to reconsider a newly approved labor reform, warning that the regulations could inflate their operational costs by ...