Broadband is an essential service for many consumers. 86% of adults in the UK have access to the internet, and many rely on broadband to access key services and to shop for household essentials.

Citizens Advice in its role as the official watchdog for energy consumers has responded to the announcement of Octopus Energy taking on Avro Energy customers. Gillian Cooper, Head of Energy Policy for ...

Welfare benefits is our largest advice area, giving us clear insights into the way the system works and the challenges it poses.

Education is an important tool for us to help people solve their problems. The Citizens Advice service has a strong track record of providing education training sessions across England and Wales and ...