What is customer retention rate (CRR)? It’s a measure of how well you keep your customers over time. It’s an important indicator of the health of your business and a vital number to keep track of.

All kinds of companies, large and small, have recently been discovering for themselves the benefits of using AI tools for business purposes. If you’re thinking about joining them, you’re in the right ...

A RingCentral sales advisor will contact you within 24 hours In the digital age, customer service is proving more important than ever and virtual call centers are playing a starring role for many ...

It is ironic that the technology that has been responsible for the declining use of fax is also the technology that helps keep fax relevant and useable in the modern work environment. The development ...

Optimize your business communications with RingCentral's industry-leading hosted phone system. Request demo On-premises phone systems are costly, complex, and clunky. In short, they're outdated. You ...

A RingCentral sales advisor will contact you within 24 hours Video meeting solutions—like RingCentral Video—are becoming more and more essential as collaboration tools for businesses. With features ...

Why do sales email subject lines matter? Well, the truth is that a strong subject line is crucial for any type of email, but it’s especially true for sales. Without a compelling subject line, your ...

In the past, only big companies could have enterprise-level phone systems—they were the only ones that could afford them. After all, these on-premise calling and private branch exchange (PBX) ...

The level of support and overall experience your call center provides to customers is vital. It’s essential to maintaining a good relationship with them and keeping a positive reputation amongst your ...

WFO meaning workforce optimization is the name given to a set of different yet related processes, and the contact center technologies enabling them, that aim to optimize and maximize employee ...

A RingCentral sales advisor will contact you within 24 hours Thinking of switching to a modern CCaaS solution? You’re not alone. More and more companies are discovering the huge benefits to be gained ...

Integrates CRM platforms Bullhorn, Netsuite, ServiceNow and Sugar CRM with RingCentral Office. Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage ...