Comparison between onshore, offshore and nearshore CX models A closer look at Mexico’s capabilities for CX Precise data on Mexico’s labor force and cost of operations Detailed profile of Mexico City ...

As automation technologies take over the more menial tasks in the global services sector, complex problem solving skills and a human touch will be more valued than before. Jamaica’s cultural heritage ...

Mexico is gaining traction as something more than a nearshore manufacturing powerhouse. As the demand for digital services grew, so did the country’s capabilities to provide them with quality and care ...

Panama has been doing the work to upgrade its strategic position as a global shipping hub. New infrastructure projects promise to improve and diversify trade corridors in the country, and regulatory ...

Higher labor costs and skyrocketing demand have pushed organizations large and small to look further afield for talent. In that search, Latin America has emerged as an attractive alternative, ...

Using technology to support human performance is becoming more prevalent in the IT/BPO universe. By building a human-centric organization, technology is put in the proper place to drive measurable ...

Cathy main objective at Atento is to lead the commercial activity in the company and the growth and profitability of the US Nearshore Region, key activities in 3 horizons strategic plan of Atento.

In a post-Covid world, what will Mexico have to offer as a nearshore destination? The pandemic has made remote working part of the new normal and is spurring on US companies to look to their southerly ...

This White Paper is intended to aid business owners and IT managers who want more value from outsourced services in this new business context. While the pandemic changed the expectations that ...

Jamaican authorities and businesses understand the advantages of developing digital capabilities for a global marketplace. As the country continues building itself up as a major hub for digital ...

Talent acquisition can take many forms in the global contact center business. An intensely competitive recruitment environment has allowed contact center agents to more closely scrutinize their ...

While “Nearshore” typically refers to a region, it is no longer that simple. The growth of nearshore has created customer experience offerings across the quality spectrum: from price-driven ...