CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

To understand where AI is heading, we must examine the changes it has brought across different sectors. Contact centers offer a particularly clear ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. This partnership dispels the myth that the only companies ...

Enterprises need to understand how they’re being charged for use of gen AI, and understand the technology well enough to ascertain if it justifies the expense. CallRail can now track leads from ...

While AI bias is a real issue, AI also can be a tool to combat racism and abuse in the contact center and the larger enterprise. This partnership dispels the myth that the only companies using Amazon ...

Enterprises that standardized on Microsoft Teams might want to revisit their network assessments and see how they've changed since COVID. A contributor called it last month and we’re confirming it ...