Here are seven key pieces of information to keep private from AI chatbots to protect your online privacy and security.

Online spending throughout the 2024 holiday shopping season reached a record high and was driven, in part, by generative AI ...

Artificial intelligence-powered chatbots helped consumers purchase and return products during the 2024 holiday season, ...

Use of customer service chatbots jumped, and retailers experimented with applications. For some, it can be tricky to sort ...

Still, many social media users are turning to chatbots — not just those found on ChatGPT — to confide in the technology. Mya Dunham, 24, has turned to the ChatGPT phone app for the last two ...

Deep discounts motivated holiday shoppers to spend, according to Adobe’s data. For every 1% drop in the typical price, demand ...

Personalized chatbots dating other chatbots on your behalf ... usher in a significant shift in the way people connect and meet online. At its investor day last week, executives from Match Group ...

Prior chatbots were mostly used for task-oriented functions such as helping customers track down online orders or return ones that didn't meet expectations. And Rufus, which is available for ...

Thanh Long in HCMC had to visit a brick-and-mortar store after four days of failed attempts to resolve a delayed online order and frustrating interactions with a chatbot. On Nov. 18 he had placed an ...

Online sales climbed 4 percent in the year-end buying period, as AI-powered chatbots facilitated sales and returns.

The attempt to move services online and close phone lines are causing further issues and 'woe for taxpayers', according to ...