COP29’s Green Zone continues to host events alongside the main Blue Zone programme, running until November 22. On November 16 ...

Cisco Systems (NASDAQ: CSCO) is a long-term play on AI that investors should heed. Its AI abilities aren’t rooted in GPUs, ...

InterVision Systems on AWS AI products, Cisco innovation, generative AI, Amazon Connect contact center and MSP artificial ...

Bucher + Suter, a leader in contact center solutions, has announced a partnership with Upstream Works, a provider of omnichannel and AI contact center solutions. This collaboration enhances Bucher + ...

CISA and the FBI have confirmed that Chinese hackers compromised the networks of telecommunications companies to spy on ...

We recently compiled a list of the 10 AI Headlines Making Waves Today. In this article, we are going to take a look at where ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

Cisco Systems is scheduled to report earnings after Wednesday’s close. Here's a closer look at what Wall Street Expects.

The global PBX market, valued at US$ 35,728 million in 2023, is anticipated to experience substantial growth over the next ...

In the U.S., RCS (rich communication services) was a little used version of SMS messages only available on Android, until this year. Apple added RCS to iOS 18, significantly increasing the reach of ...

Webex by Cisco, and Zoom solutions, is excited to announce the significant expansion of its Operator Connect for Microsoft Teams service across the globe. CallTower has expanded its coverage to ...