Below are several of the highlights from our interview with my take on Rosenberg’s comments: Old Technology Destroys the Experience: While many contact centers are getting it right, there are ...

Much has been written on the perils of resisting innovation and sticking to old processes and technology. Some of my peers in tech services have even likened legacy systems to Icarus' wings ...

Next would be data loss when the software fails. Data loss can happen to anyone, but recovering that data is a daunting task if old technology is used instead of the new technology. The most ...

‘Operating in the Stone Age’: NHS staff’s daily struggle with outdated tech on facebook (opens in a new window) ‘Operating in the Stone Age’: NHS staff’s daily struggle with outdated ...