Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Two days after a soldier died in a Tesla Cybertruck that exploded in front of the Trump Hotel in Las Vegas after he turned a ...

A U.S. Army soldier who died in a truck that exploded at President-elect Donald Trump’s Las Vegas hotel left a note saying he ...

Blaze Bernstein was a 19-year-old pre-med student at the University of Pennsylvania in January 2018. During winter break from college, meeting a former high school classmate ended in a deadly ...

A man survived being shoved onto subway tracks ahead of an incoming train in New York City on New Year’s Eve and is expected ...

Nancy Mace got Trump on the phone to persuade holdout Republicans to support Mike Johnson’s speakership, according to The ...

Cameron John Wagenius is also accused of attempting to sell the stolen call logs of Vice President Kamala Harris.

A Marionville man was arrested for multiple sex crime charges involving two underage girls. According to court documents, Dagon Delacroix Wallace, 20, is facing eight ...

Mapping ChatGPT Advanced Voice Mode to the new physical Action Button on the side of newer iPhones, just above the volume up and down.

Ana Walshe was killed on New Year's Day two years ago, authorities say, by her husband Brian Walshe who was on house arrest ...

After sitting on hold for a phone call for over 30 minutes in a failed attempt to speak with a human being about a pressing ...

Apple surreptitiously activated Siri to record user conversations through iPhones and other devices, court finds.