Is Your Digital Customer Experience Paying the Price? Ben Le Feuvre. Head of Network Services at Sabio Group discusses.

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 according to Content Guru contact centre survey ...

New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential for reducing contact centre agent ...

147 Media Ltd is media publishing company based just outside of the University City of Cambridge and was launched in October 1999 to publish contact-centres; originally in printed format we ...

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For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...

For the full picture of contact-centres.com to include, advertising opportunities, website statistics, subscribers and advertising rates download our Media Pack. 147 Media is a media publishing ...

Cirrus, the leading provider of contact centre software, is proud to announce it has been granted… ...

From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,… ...

WFM and AI: How Artificial Intelligence Will Transform Contact Centre Workforce Planning in the Future Jim… ...