The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024 has been published, and we’re proud to reveal that Concentrix has been named a Strong Performer among the 12 top CX ...

Concentrix has been named a Strong Performer in The Forrester Wave™: Customer Experience Strategy Consulting Services, Q4 2024 report. The report evaluates the 12 top CX strategy consulting services ...

With our strategic, data-driven approach, we create a seamless experience for your customers that allows you to focus on nurturing relationships and driving growth. Our expertise lies in AI-driven ...

Through our strategic, data-driven approach, we handle your demand generation efforts, allowing you to focus on building relationships and closing deals. We design, build, and run your demand ...

15jan2:00 pm3:00 pmNext-Gen Care: Beyond the Contact Center ...

As AI technology evolves, it can be confusing to keep track of what it is, what it can do, and (perhaps most importantly) what it can’t do. Generative AI and enterprise AI are both applications of ...

To transform your business, you need to reassess your organization and address obstacles that stand in your way. Our business transformation consulting solutions can help you assess strategic ...

Our proactive approach to managing relationships throughout the customer lifecycle is the driving force for unlocking greater satisfaction and lifetime value. Increase revenue by implementing ...

This retailer was in a tough spot. Its technology was disjointed, and it didn’t have effective self-service options to handle peak customer demand. This meant frustrated customers and higher support ...

The online betting and gaming industry is booming, but with growth comes challenges. Operators and platforms must place player safety, regulatory compliance, and seamless experiences at the forefront ...

iX Hello is a fully customisable GenAI-powered virtual assistant. Out-of-the-box and no-code, iX Hello can be deployed across an enterprise within days. Think of it as your AI sidekick, teaming up ...