CEOs are beginning to talk about AI agents as if they’re coworkers, not assistive technologies. What does that mean for human ...

TechTarget and Informa Tech’s Digital Business Combine. TechTarget and Informa Tech’s Digital Business Combine. Together, we power an unparalleled network of 220+ online properties covering 10,000+ ...

Understand the year ahead by examining which technology developments from 2024 turned out to impact enterprise communications the most.

If you’ve been to a contact center trade show this year, you’ve probably seen a swath of new vendors touting their Generative ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

Companies are beginning to recognize the direct correlation between empowered employees equipped with real-time data and satisfied customers. This partnership dispels the myth that the only companies ...

Enterprises need to understand how they’re being charged for use of gen AI, and understand the technology well enough to ascertain if it justifies the expense. CallRail can now track leads from ...

While AI bias is a real issue, AI also can be a tool to combat racism and abuse in the contact center and the larger enterprise. This partnership dispels the myth that the only companies using Amazon ...