Customers are forced to wait on hold for unreasonable periods of time, deal with chatbots fueled by outdated technology, and when the customer finally does talk to a live customer support agent ...
Some of my peers in tech services have even likened legacy systems to Icarus' wings, suggesting that, like those wings, outdated technology is destined to fail under the pressure of modern demands.
Technology is always evolving; it has been since 1822 when Charles Babbage invented the first computer. Alan Turin is said to have invented computer science, though John Mauchly and J Presper ...