CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

I see it play out all the time in my line of work, where winning new business comes down to the little things—leveraging the right contacts at the right time. For example, this might mean making a ...

When making connections that drive growth, don't forget to optimize your ongoing communications to foster sustained business.

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

In a field where fast responses and accurate resolutions are crucial, Bhanu spearheaded a chatbot implementation that ...

Salesforce Ltd. (CRM) keeps riding a wave of strong financial performance and demand.

# A Bahamian entrepreneur yesterday said he has launched a customer relationship management platform targeting especially micro, small and medium-sized businesses in the Bahamian market.

The price premium of GenAI-enabled offerings across customer relationship management (CRM), email and authoring, and analytic ...